You can delete your My Feline account at any time, from inside the app. Here is how it works and what happens to your information.
How to delete your account
- Open the app and go to Settings.
- Tap Delete my account.
- Read the two confirmation screens and confirm.
Your account is deleted straight away and you are signed out.
Before you delete
Deleting your account does not cancel a subscription. If you have an active subscription, cancel it first in your App Store or Google Play settings, or you may continue to be charged. The app and the subscription are managed separately, by Apple or Google, and we cannot cancel it for you.
What is deleted
Everything that identifies you or your cats: your name, email address, postcode and contact details, your cats' names and photos, any certificates you uploaded, your notes, and the photos from any symptom checks. Your account itself is removed, and you are unsubscribed from our emails.
What we keep
We keep the health facts about your cats in anonymised form, for feline health research: things like breed, age, weight, any conditions and medications, and the answers given in symptom checks. Nothing in this data can be linked back to you or your cats. It carries no name, no email address, no photo, no free text and no account reference. One of My Feline's purposes is to build a picture of cat health across the UK, and this is how your cats contribute to it after you leave.
We also keep your email address on an unsubscribe list, so that we never email you again by mistake. If you later sign up to the newsletter yourself, that lifts it.
If you cannot sign in
If you have forgotten your password, use Forgot password on the sign-in screen and then delete your account from Settings as above.
If you still cannot get in, email support@my-feline.com from the email address on your account and ask us to delete it. We will do so within 30 days and confirm by email.
Accounts that are no longer used
If an account has not been signed in to for two years and has no active subscription, we close it. We email first, 30 days and then 7 days before, and signing in at any point keeps the account open. When an account is closed this way, the same rules apply: personal information is deleted and anonymised health data is kept.
More information
Our privacy policy explains how we handle your information in full. Questions are welcome at support@my-feline.com.