This page explains how to delete your My Feline account and the data we hold about you. My Feline is a trading division of Kuba & Leia Limited.
Delete your whole account
- To delete your account and all associated data, email meow@my-feline.com from the email address you registered with, with the subject line "Delete my account".
- We will confirm and complete the deletion within 30 days, and in most cases much sooner.
- An in-app deletion option is coming in a forthcoming update, after which you will be able to delete your account directly from the app settings.
Delete some of your data without closing your account
- You can delete individual cats and their records (photos, weights, health details and symptom reports) from inside the app at any time via Pawtfolio.
- For any other data deletion request, email meow@my-feline.com and we will action it under your UK GDPR right to erasure, within one month.
What is deleted, what is kept
- When your account is deleted, we delete your profile, your cats' profiles and records, your symptom reports and uploaded photos, and your preferences.
- We may retain minimal records where the law requires it, such as records of purchases for tax and accounting purposes, and security logs. These are kept only as long as legally necessary.
- Deletion is permanent. We cannot recover your data afterwards.
Subscriptions
- Deleting your account does not cancel an active subscription, because Apple and Google manage billing, not us.
- On iPhone: open Settings, tap your name, tap Subscriptions, choose My Feline and tap Cancel.
- On Android: open the Google Play app, tap your profile icon, tap Payments and subscriptions, then Subscriptions, choose My Feline and tap Cancel.
Questions? Email meow@my-feline.com.